👋🏽 Managers and HR Leaders, is your inbox full of problems like these?
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Claire and Ben are fighting again, and their manager is sick of it
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Your newest manager had another miscommunication with the tech lead (that setback delivery by a week)
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Your newest hire complains that her job doesn’t match what she was expecting
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Your highest performing sales rep just quit because of burnout (no one knew he felt that way)
Employees don’t know how to please their managers.
Managers clash with key employees.
Top players quit without warning.
What’s going wrong?
Your employees are guessing!
Everyone communicates, operates, and works differently.
Without clear communication about each individual’s working style, employees have to guess at the best way to interact with each other.
If they guess wrong, your work bogs down with conflict, dissatisfaction, and inefficiencies.
Is there a silver bullet for workplace conflict?
Perhaps it's time to roll out Personal User Manuals
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User manuals improve employee engagement and retention by reducing workplace conflict, streamlining onboarding, and fostering belonging and acceptance. All through the simple method of enabling each employee to communicate how best to work with them.
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Some of the most successful companies swear by user manuals.
How can you find the time to figure out and then implement personal user manuals in your onboarding and existing teams?
Starting the conversation of what it's really like to work together
Unique prompts like these get employees thinking, transforming their implicit assumptions into explicit ways of working together.
How It Works
1 / Discovery Call
Begin with the discovery call to see if a Personal User Guide deployment is right for your business.
2 / Schedule a Workshop
Schedule your virtual or in-person workshop. Through this expert-led workshop, you can improve your KPIs and minimize time spent mediating workplace conflict – without adding anything more to your plate. Simply select which type of support you prefer.
3 / Build Your User Guides
Together in the workshop, we complete the unique Personal User Manual prompt cards and create your user manuals. This is not another rigid template or zero-ROI time sink. This is a bespoke solution that participants will use throughout their career.
4 / Scale and Embed
With expert support, scale user manuals to your entire organization and install it in your onboarding process.
5 / Engage and Understood
Enjoy an engaged workforce where everyone feels understood and supported!
Book A Discovery Call
This is a forty-five minute call with no sales commitment. Ask any questions to discover if Personal User Manuals are the best choice for your organization.
Your expert Personal User Manuals facilitator
Your Personal User Manual workshop and experience is led by Shaun Arora, who has seen the power of user manuals in action again and again:
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While building and scaling operations at a manufacturing company for 20 years
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While consulting with other companies to improve onboarding, retention, and efficiency
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While exploring neuroinclusion best practices, where user manuals are embedded
Shaun wants to spread this powerful foundational tool to any organization seeking better team cohesion, inclusion, and performance.
Maybe one day, everyone will share their user manuals as casually as you share your calendar meeting link – and we’ll all have more peaceful and productive work lives.
User Guides build a culture of clarity and neuroinclusion with personal user guides that help employees share how they work best.
Clarity
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Clarify what people should expect from leaders and each other
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Define meeting norms and communication channels to avoid misunderstandings and ambiguity
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Set clear expectations that avoid clashes and surprises
Speed
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Ramp hires quickly through the “getting to know you” period
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Tell employees exactly how to win gold stars from leadership and advance faster
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Keep projects moving smoothly without misunderstandings or conflicts
Trust
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Avoid anybody “rubbing people the wrong way” in new (and diverse) teams
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Model a growth mindset, open communication, and vulnerability
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Show acceptance and support for concerns so employees speak up
FAQs
What is a User Manual?
User Manuals help close the expectation gap at work. User Manuals, a.k.a. User Guides, How To Work With Me docs, Personal Playbooks, etc. are not hard to make. But they never seem urgent until they are.
What is regrettable attrition?
When good talent leaves, it can be a celebration. However, losing good talent abruptly can be disruptive to your team and organization. People don’t leave jobs; they leave managers. And specifically, they flee from confusion, friction, and misaligned expectations.
Why do User Manuals work so well?
75% of employees say their leader is the biggest source of workplace stress (Source: American Psychological Association's Work in America Survey). As a leader, your flaws and mistakes are often amplified. They don't have to be. When used as part of onboarding, User Manuals can boost a sense of belonging and improve attrition.
Can this be done with AI?
Actually, yes some of this can be done with AI and we have built a prototype of the workshop here: worktraits.ai. While AI tools can aggregate information and serve as a helpful starting point, they lack curiosity and the ability to dive deeper with an employee. We have found fascilitators with expertise in 1:1 coaching can help leaders arrive at more actionable and context-specific user guides.
Why User Manuals over other options?
Personal user manuals stand out from other profile tools or DIY resources that HR leaders use to build employee engagement.
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User manuals are flexible and neuroinclusive. Other assessment or profile tools force everyone into rigid templates or categories. Individual differences and needs get lost. Our flexible prompt card structure allows each person to create the personal user manual that they need, making it more thorough, nuanced, and neuroinclusive
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User manuals give more ROI for less of your time. Our workshop format reduces the burden on your HR team, while allowing a discerning expert to pull out vital information and provide a better experience and result. You’ll have a useful tool that improves your KPIs without draining your time.
Can I create a User Manual for myself and not my company?
We've converted our 1:1 training on user manuals into workshops for manager and HR leaders. If you are an individual employee who is interesting in building your own user manual, please visit the User Manuals for Employees page.
How can I become a facilitator of User Manual workshops?
If you are a workshop facilitator interested in becoming a BrainTypes certified instructor, reach out.