Build Your Own User Manuals

Do these comments sound familiar?

We generally work together well, but when we don’t agree things go south quickly.
On new projects, I'm worried about doing or saying the wrong things.
This company does not understand neurodiversity.

Are you struggling with regrettable attrition?

User Guides (a.ka. How To Work With Me, Personal Playbooks, and User Manuals) are tools to help close the expectation gap at work.

When used as part of onboarding, they can boost a sense of belonging and improve attrition.

We've converted our 1:1 training on user manuals into a workshop. You can order the cards and go through a self-guided process, or have one of our fascilitators guide you through developing your own manual.

Why User Manuals Work

75% of employees say their leader is the biggest source of workplace stress (Source: American Psychological Association's Work in America Survey).

As a leader, your flaws and mistakes are often amplified. They don't have to be.

User Guides build a Culture of Clarity to keep your best people

Clarity

Brings clarity to what people should expect from you as a leader (and each other)
Meeting norms, as well as 1:1 and channels, are defined to avoid misunderstandings, ambiguity, etc.

Speed

Ramps hires quickly through the “getting to know you” period
Remember that expectations bit. Translates words into actions
A playbook for people hoping to win gold stars from you

Trust

Avoids “rubbing people the wrong way” in new and diverse teams
Having a “How to work with me” guidebook models a growth mindset, open communication, and vulnerability
If workers don’t see support for their concerns, they won’t raise their hand next time they have a concern. No one can do their best work in that Environment.